Terms & Conditions
Price assumes a maximum of 2 shelves and a double glazed door to a standard single cavity oven, 1 shelf for a standard grill cavity and double glazed door. Only shelves and parts original to the appliance may be cleaned. Trays, tins and grill pans are not included in the service. Aluminium and non-stick trays/shelves are excluded from the service. Additional shelving and/or triple or quad glazed doors may incur an additional charge.
Upon cleaning part of an appliance (e.g. main oven only of a 1 ½ door double oven) then the clean will only include the parts originally intended for that particular oven. Any additional shelving requiring cleaning will be charged for.
If you Neff 'Hide and Slide' oven door, please state this prior to clean.
When cleaning a cooker hood extractor, the clean excludes the electric motor area, ducting and carbon filters due to health and safety.
Sides of free standing appliances will only be cleaned if easily accessible. (An additional charge may apply).
Estimates given over the phone or via text or social media include any ongoing promotions (where applicable).
A minimum of TWO FULL WORKING DAYS notice (Monday to Friday excluding bank holidays) is required by Dream Clean Ovens if the client requires to amend, reschedule or cancel the appointment. If this notice is not received and formally acknowledged (by a return phone call, email, Facebook message or text message) by Dream Clean Ovens then a cancellation charge will be made by Dream Clean Ovens equating to the cost of works booked, to be paid immediately.
If the client is doing a rapid self (lateral flow) Covid test, this test must be performed before the cancelation window, as to allow time if tested positive for us to rebook your appointment slot to another customer.
It is the Client's responsibility to ensure that the appliance is in a fit condition for our operative to carry out the clean before the cancellation period before the appointment. As the client, you are buying a cleaning service; not a repair service i.e. the appliance must be in a good, fully functional working condition. If during the functional and safety checks carried out prior to cleaning, the operative find the appliance is not in a fit, working state to be cleaned, the client will be advised and Dream Clean ovens will charge for the appointment time to recoup actual losses of the appointment equating to the cost of the works booked.
Dream Clean ovens requires safe and easy access to and from the appliances at the property.
Dream Clean ovens will require to safely move cleaning equipment into and out of the property, please ensure access is provided prior to the arrival of the operative including sink area.
Dream Clean Ovens reserves the right to withdraw services where the operative deems it not safe/applicable to carry out a service.
Dream Clean Ovens reserves the right to charge the client a deposit or full payment on booking an appointment (when required) by Bacs invoicing through a valid email address.
Dream Clean Ovens does not offer terms for payment/credit. All works must be paid for on immediate completion of the works carried out unless prepaid. Should payment not be made upon immediate completion Dream Clean Ovens reserves the right to retain all removable parts cleaned by Dream Clean Ovens from all appliances until payment is made in full. Dream Clean Ovens reserves the right to charge for storage of retained items and charge for a revisit to return retained items (dependent on location and items retained).
Dream Clean Ovens accepts payment by cash, debit card or credit card. All components are checked by the Operative before work commences. Upon making payment, the client accepts and acknowledges all the works to have been completed to a satisfactory standard. All appliances to be in the same working condition as prior to the clean and no damage caused to all property by any Dream Clean Ovens operatives.
Light bulbs are not covered by any warranty or guarantee as they are consumable electronic items. This does not affect the client’s statutory rights.
